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National Research Council Canada
Canada's largest federal research and development organization
Metrology Research Centre - Client Satisfaction Questionnaire
Client Company Name:
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NRC Contact Name:
Service/Product you were provided:
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Other, specify:
Other, specify:
Mark appropriate box. Leave blank if N/A.
(1 = Poor 2 = Fair 3 = Satisfactory 4 = Very Good 5 = Excellent)
Mark appropriate box. Leave blank if N/A.
(1 = Poor 2 = Fair 3 = Satisfactory 4 = Very Good 5 = Excellent)
Communications with NRC personnel
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Was the method of communication satisfactory?
Was the staff friendly and professional?
Were questions answered to your satisfaction?
Were questions answered in a timely fashion?
Technical Service/Product provided
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Was the service/product provided as expected?
Did the service/product satisfy your requirements?
Was the turn-round time as originally quoted?
If applicable, was the shipment packaged appropriately?
Do you feel the service/product and cost were of good value?
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How satisfied are you with the report/certificate that you received? (please comment below)
How satisfied are you with the report/certificate that you received? (please comment below)
Did you find the webpage informative in finding and describing NRC’s services and products?
(please comment below)
Did you find the webpage informative in finding and describing NRC’s services and products?
(please comment below)
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5
Overall, how would you rate the service/product provided?
Is there an additional service you would like NRC to provide?
(please describe below)
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