Metrology Research Centre - Client Satisfaction Questionnaire
Client Company Name:
Client Contact Name:
Client Email Address:
NRC Contact Name:
Service/Product you were provided:
Mark appropriate box. Leave blank if N/A.
(1 = Poor  2 = Fair  3 = Satisfactory  4 = Very Good  5 = Excellent)
Mark appropriate box. Leave blank if N/A.
(1 = Poor  2 = Fair  3 = Satisfactory  4 = Very Good  5 = Excellent)
Communications with NRC personnel
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Was the method of communication satisfactory?
Was the staff friendly and professional?
Were questions answered to your satisfaction?
Were questions answered in a timely fashion?
Technical Service/Product provided
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Was the service/product provided as expected?
Did the service/product satisfy your requirements?
Was the turn-round time as originally quoted?
If applicable, was the shipment packaged appropriately?
Do you feel the service/product and cost were of good value?
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How satisfied are you with the report/certificate that you received? (please comment below)
Did you find the webpage informative in finding and describing NRC’s services and products?
(please comment below)
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Overall, how would you rate the service/product provided?